Privacy Policy
Riverchipcasinolodge Resort & Casino respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Introduction and Scope
This policy applies to all personal information collected through our website, booking inquiries, and on-site interactions at our riverfront lodge and casino resort. The policy is effective as of 9 September 2026 and may be updated periodically. By using our website or services, you consent to the practices described in this policy.
Who We Are
Riverchipcasinolodge Resort & Casino is a luxury riverfront lodge and casino resort located at 18 The Corso, Isle of Capri, QLD 4217, Australia. We operate an offline casino hall, river suites, a waterfront grill, and relaxation terraces.
Our primary contact for privacy matters is via email at [email protected] or phone at +61 7 3012 8463.
Information We Collect
Personal Identification Information
We collect personal information that you voluntarily provide when making a booking inquiry, subscribing to communications, or interacting with our staff. This includes your name, email address, phone number, and postal address.
For lodge bookings, we may collect date of birth and government-issued identification details as required by law for casino entry. Casino entry requires age verification (18+) in Australia. Payment information is collected securely for reservation deposits but is not stored on our servers.
Technical and Usage Information
When you visit our website, we automatically collect certain technical information to improve functionality and security. This includes IP address, browser type, device information, pages visited, and time spent on pages. We use cookies and similar technologies as described in our Cookie Policy. This information is used for analytics, fraud prevention, and to enhance user experience. We do not engage in cross-site tracking for advertising purposes.
Information from Third Parties
We may receive personal information from third parties, such as booking platforms or travel agents, when you make a reservation through them. This information is used to fulfill your booking and provide services. We ensure that third parties have obtained your consent to share this information.
How We Use Your Information
Service Delivery and Bookings
We use your personal information to process booking inquiries, manage reservations, and provide you with the services you request at our riverfront lodge and casino resort. This includes arranging river suite accommodations, dining reservations at the waterfront grill, and access to relaxation terraces and the offline casino hall. We may use your contact details to send booking confirmations and important updates.
Communication and Marketing
With your consent, we may send you promotional communications about special offers, events, and updates related to Riverchipcasinolodge. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us. We do not sell your personal information to third parties for their marketing purposes.
Legal and Safety Obligations
We may use your information to comply with legal requirements, such as age verification for casino entry, anti-money laundering regulations, and record-keeping obligations. Casino entry is restricted to 18+. We may also use information to protect the security and integrity of our premises and guests, including monitoring of public areas where permitted by law. No cash payouts or real money betting are offered.
Disclosure of Your Information
Service Providers
We may share your personal information with trusted service providers who assist us in operating our website, processing bookings, and delivering services. These providers include payment processors, IT support, and marketing platforms. They are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We may also disclose information to protect the rights, property, or safety of Riverchipcasinolodge, our guests, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and affects your information.
Data Security and Retention
Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption of data in transit, secure servers, access controls, and staff training on privacy obligations. Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records may be retained for tax and legal compliance for up to 7 years. Marketing preferences are retained until you unsubscribe or request deletion.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details in the Contact section below. We will respond to your request within a reasonable timeframe, typically within 30 days.
Opt-Out and Deletion
You may opt out of marketing communications at any time and request deletion of your personal information, subject to legal retention requirements. To unsubscribe, click the link in any marketing email or contact us directly. Deletion requests will be honored unless we are required to retain information for legal or legitimate business purposes.
Complaints
If you have a complaint about how we handle your personal information, please contact us first so we can resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
International Data Transfers
Overseas Disclosure
We generally store personal information within Australia. However, some service providers may be located overseas, which may involve the transfer of your information outside Australia. Where such transfers occur, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or equivalent protections. By providing your information, you consent to such transfers.
Contact Us
Privacy Contact Details
For any privacy-related questions, requests, or complaints, please contact our Privacy Officer using the following details:
- Email: [email protected]
- Phone: +61 7 3012 8463
- Address: 18 The Corso, Isle of Capri, QLD 4217, Australia